This website has been designed to tell you about the practice and the services that we offer.
Please read it carefully.
We trust that you will find it helpful and informative.
This site is only intended for patients of the practice. This is not a substitute for personal GP advice.
REMOVAL OF FAX MACHINE
Please note that as of 1st April 2020 Steppingstones will no longer be sending or receiving any communication via fax machine.
Please send any communication via the following email address. email@example.com
Correspondence received after 5.30pm will not be dealt with until the following day.
CORONAVIRUS UPDATE 26/03/2020
Symptoms and what to do - Coronavirus (COVID-19)
Do not leave your home if you have coronavirus symptoms
Do not leave your home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the NHS 111 online coronavirus service to find out what to do
Only call NHS 111 if you cannot get help online.
Self-isolation helps stop coronavirus spreading
Do not leave your home if you have symptoms of coronavirus (COVID-19) or live with someone who does.
This is called self-isolation.
If you are self-isolating, you must:
- not leave your home for any reason, other than to exercise once a day – but stay at least 2 metres (3 steps) away from other people
- not go out to buy food or collect medicine – order them by phone or online, or ask someone else to drop them off at your home
- not have visitors, such as friends and family, in your home
You can use your garden, if you have one.
How long to self-isolate
If you have symptoms
If you have symptoms of coronavirus, you'll need to self-isolate for 7 days.
After 7 days:
- if you do not have a high temperature, you do not need to self-isolate
- if you still have a high temperature, keep self-isolating until your temperature returns to normal
You do not need to self-isolate if you just have a cough after 7 days. A cough can last for several weeks after the infection has gone.
If you live with someone who has symptoms
If you live with someone who has symptoms, you'll need to self-isolate for 14 days from the day their symptoms started. This is because it can take 14 days for symptoms to appear.
If more than 1 person at home has symptoms, self-isolate for 14 days from the day the first person started having symptoms.
If you get symptoms, self-isolate for 7 days from when your symptoms start, even if it means you're self-isolating for longer than 14 days.
If you do not get symptoms, you can stop self-isolating after 14 days.
You still need to stay at home when you finish self-isolating, but you can go out for essential trips such as buying food.
THE SURGERY WILL NOT BE OPERATING WALK-INS PLEASE RING IN TO BE TRIAGED, PLEASE BE PATIENT AS THE TELEPHONE LINES ARE VERY BUSY DUE TO HIGH DEMAND, MANY THANKS
IF YOU HAVE NOT ALLOCATED A PHARMACY FOR YOUR PRESCRIPTIONS PLEASE DO SO THIS WILL ALLOW YOUR PRESCRIPTION TO BE PROCESSED ELECTRONICALLY AND REDUCE THE RISK OF COMING INTO THE PRACTICE
We have been issued with the following advice to the public to support pharmacy services.
Please follow these 4 steps to help them to help you during these unprecedented times:
- The right time- it is important that people order prescriptions at the right time, so as not to overload the system. Don’t order your prescriptions too early, don’t leave it too late. The best advice is to order when you have around 1 weeks supply left.
2.The right amount- it is important that you don’t order more than you need. There is no need to increase the amount of medication you would usually get on prescription.
3.The right things- it is important that you don’t order differently, you do not need to add items to your prescription that you have not been taking regularly or recently.
4.The right place- it is important that people order in the right place, do not go to your GP practice. Place your order over the telephone or online.
REQUESTS WILL NEED TO BE ORDERED THROUGH POD (PRESCRIPTION ORDERING DIRECT). IF YOU EXPERIENCE ANY DIFFICULTIES ORDERING YOUR MEDICATION PLEASE CALL IN TO THE SURGERY WHERE RECEPTION STAFF WILL BE HAPPY TO HELP. ALL PATIENTS OF ANY AGE CAN CALL TO REQUEST MEDICATION MONDAY TO FRIDAY 9AM TO 5PM. THIS WILL STILL TAKE 72 HOURS TO PROCESS AND WILL GO TO YOUR NOMINATED PHARMACY IF YOU HAVE ONE. PLEASE CALL 01384 465303.
ALTERNATIVELY YOU CAN REGISTER FOR PATIENT ACCESS, WITH THIS YOU ARE ABLE TO BOOK APPOINTMENTS ON LINE, VIEW PARTIAL MEDICAL RECORDS AND ORDER REPEAT PRESCRIPTIONS. PLEASE CALL INTO THE SURGERY FOR DETAILS ON HOW TO REGISTER FOR THIS SERVICE.
Did you know that you can make appointments,and view parts of your medical records online.
Please contact the surgery and complete an online access form.
Dr Sabrina Rashid MRCGP MBchB DRCOG 2000 Liverpool (Female)
Dr M Arif Khan MD 2005 MRCGP 2011 Prague (Male)
Dr Shahin Shaikh MBchB 2002 Manchester (Female)
Dr Brijinder Singh
Monday to Friday (Excluding Bank Holidays)
Telephone hours - 8.00am to 6.00pm
Reception hours - 8.00am - 6.30pm
Mondays, Tuesdays and Thursdays till 8.00pm
In the Dudley and Netherton area practices are working in partnership to provide additional GP appointments. If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours.
Your appointment may be with another practice in the area and may not be at your registered practice.
The surgery will not be open and patients who have already booked into these appointments will have to access the building via the intercom situated at the right hand side of the entrance door.
If you do not have an appointment pre-booked and you turn up you will NOT be seen.
We have disabled parking spaces; please press the intercom at the entrance to the car park.
We have automatic doors and a wheelchair is available for use in the surgery.